Privacy Policy
1. Introduction
Welcome to CIC Education Hub. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, utilize our educational consulting services, or interact with us through our communication channels.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
To provide comprehensive abroad study counseling and visa processing services, we may collect the following categories of personal information:
- Voluntary Information: Name, email address, phone number, physical address, academic transcripts, test scores (IELTS/PTE), passport details, and preferred study destinations (e.g., Canada, Australia, USA, UK, New Zealand) submitted via our counseling and registration forms.
- Documentation & Financial Data: Information required for visa processing, including Statement of Purpose (SOP) drafts, background details for spouse/dependent visas, and financial documentation provided during enrollment.
- Automatically Collected Data: Technical information gathered when you navigate our website, including your IP address, browser type, device information, pages viewed, time spent, and referral traffic parameters (UTM tags).
3. How We Use Your Information
We use the collected information to deliver and improve our services, specifically for:
- Academic & Career Counseling: Assessing your eligibility for international institutions and guiding your program selection.
- Admissions & Visa Support: Processing application materials, communicating with partner universities, and ensuring error-free documentation for visa submissions.
- Communication: Sending updates regarding your application status, test preparation schedules, mock test results, and institutional seminars.
- Marketing & Engagement: Delivering targeted promotional materials, scholarship updates, and event invitations (you may opt out of these communications at any time).
- Website Analytics: Monitoring traffic patterns to optimize layout performance, fix technical glitches, and enhance user experience.
4. How We Share Your Information
We do not sell or rent your personal data to third parties. However, your data may be shared with trusted entities under strict confidentiality agreements:
- Educational Institutions: Official partner universities and colleges overseas to facilitate your admission applications.
- Visa & Regulatory Authorities: Relevant high commissions, embassies, or immigration departments as required by the formal visa application process.
- Internal Branches: Shared securely across our network of offices (Putalisadak, New Baneshwor, Pokhara, Birtamode) to ensure seamless service continuity.
- Third-Party Service Providers: Verified vendors who assist us with web hosting, CRM database management, automated email systems, and analytical tools (e.g., Google Analytics).
5. Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking pixels to enhance your browsing experience:
- Essential Cookies: Necessary for basic website security and form submissions.
- Analytics & Performance Cookies: Used to track user interaction, measure marketing campaign efficiency, and improve site navigation.
- Control: You can modify your browser settings to reject cookies, though this may limit your ability to use certain interactive features on our website.
6. International Data Transfers
Because our services involve coordinating directly with international educational providers across Canada, Australia, the United Kingdom, the United States, and New Zealand, your personal data will be transferred across international borders. We ensure that all data transfers comply with industry-standard security protocols to safeguard your information.
7. Data Security and Retention
We implement robust administrative, technical, and physical security measures to shield your personal data from unauthorized access, loss, alteration, or disclosure. Your information is retained only as long as necessary to fulfill the educational consulting purposes outlined in this policy, satisfy legal or accounting obligations, or resolve outstanding service requirements.
8. Third-Party Links
Our website may feature links to external websites, including partner university portals, language testing bodies, or social media networks. We do not control and are not responsible for the privacy practices or content of these third-party platforms. We recommend reviewing their individual privacy policies.
9. Your Rights
You maintain the right to review, update, correct, or request the deletion of the personal information we hold about you. If you wish to withdraw consent for marketing materials or restrict how your data is processed, please contact us directly using the details provided below.
10. Contact Us
For any questions, clarifications, or data requests regarding this Privacy Policy, please reach out to our team:
- CIC Education Hub (Head Office)
- Location: Putalisadak, Kathmandu, Nepal (Near Singha Durbar, Ramshah Path)
- Email: info@ciceducationhub.com
- Phone: +977- 01- 4560127